Shipping & Returns

Where orders ship from

Every order dispatches from China, with regional warehouse support behind our shipping network. That combination keeps transit times short — even for shipments that begin overseas.

Delivery time

Delivery takes 3 to 5 business days from dispatch (not from the time you place your order). Business days exclude weekends and public holidays.

Customs clearance in your country is outside our control and may add extra time to a small number of consignments.

Please provide:

  • A complete, accurate delivery address

  • A phone number where you can be reached

Complete bikes are bulky freight items, and carriers usually need to arrange a delivery slot before they can hand one over.

Import duties and taxes — we cover them

We handle and pay all import duties, taxes, and customs fees on your behalf.
The price you see at checkout is the final price you pay — there are no unexpected charges upon delivery.

If your local customs authority reaches out for additional information, we’ll work with you and the carrier to clear the shipment as quickly as possible.

30-day returns

You can return an item within 30 days of receiving it, provided it is:

  • Unused — not ridden, installed, or put into service; returned in original packaging with all fittings, tools, and documentation

  • Unmodified — nothing has been cut, drilled, rewired, reflashed, repainted, or swapped out

Bikes with a changed controller, battery, or wiring loom cannot be returned.

Batteries are classified as dangerous goods for shipping and cannot be sent via standard carriers.
Contact us before returning any battery so we can arrange the shipment correctly.

How to start a return

Step 1. Email info@talariaebikechinasource.com within 30 days of delivery. Include your:

  • Order number

  • Item(s) you want to return

  • Reason for return

Step 2. Wait for a return authorization (RA).
Items sent back without one may be refused — we cannot match an unannounced parcel to your order.

Step 3. Repack the item in its original packaging with all fittings, tools, and documentation.
Take a photo of the packed item before sealing it.

Step 4. Ship it to the address provided on your return authorization.
Returns address: [Your Returns Address Here]
Keep your tracking number until the return is complete.

Step 5. We inspect the item upon arrival and issue a refund to your original payment method.
Refund processing time: Refunds are processed within 5–7 business days after inspection. Your bank or payment provider may take additional time to show the credit.

Return shipping cost: Return shipping costs are the buyer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

Damage in transit or missing items

Inspect your shipment before signing for it, if the carrier allows.

If the crate is damaged:

  • Photograph it before unpacking

  • Photograph the contents as you unpack

Send all photos to info@talariaebikechinasource.com along with your order number.
Reporting window: Damage or missing item claims must be reported within 48 hours of delivery to ensure carrier coverage.

Faulty items

A return is for goods you no longer want.
A fault is different and is handled under our 12-month manufacturer warranty.

Please see our Warranty page for full coverage details and how to file a claim.