Warranty

12-month manufacturer warranty

New Talaria machines and genuine parts bought from us carry a 12-month manufacturer warranty against defects in materials and workmanship, running from the date of delivery. Because we are an authorized Talaria dealer, claims are handled through the manufacturer channel rather than left to a third party.

A warranty covers manufacturing defects. It is not a service contract, an insurance policy, or cover for damage caused by how a bike is used, modified or stored.

What the warranty typically covers

  • Frame, swingarm and welded structures that fail through a manufacturing defect under normal use.
  • Motor failure that is not caused by modification, overload or water ingress.
  • Controller and electronic component failures on an unmodified machine.
  • Battery pack and battery management faults that are genuine manufacturing defects. Gradual capacity loss through normal charge cycles is expected behaviour, not a defect.
  • Wiring looms, connectors and switchgear that are faulty as supplied.
  • Suspension and hydraulic components with a manufacturing defect, as distinct from wear or damage.
  • Assembly faults that are present when the bike arrives, such as missing or incorrectly fitted factory components.

Common exclusions

  • Wear items. Chains, sprockets, brake pads and discs, tyres and tubes, bearings, seals, cables, grips, levers and plastics all wear out in service. Replacing them is maintenance, not a claim.
  • Crash and impact damage. Bent frames and forks, cracked plastics, broken levers, damaged wheels and anything else caused by a fall, collision or drop.
  • Aftermarket controller and battery modifications. See the section below.
  • Water immersion. Riding through deep water, submerging the machine, or pressure washing water past seals and connectors. These bikes handle rain and wet trails; they are not submersible.
  • Improper charging or storage. Using a charger that is not matched to the pack, leaving a pack flat for long periods, or storing the machine in extreme heat or damp.
  • Neglect and missed maintenance. Running a chain that is dry or badly adjusted, ignoring loose fasteners, riding on damaged parts.
  • Competition use. Racing and organised competition are usually outside factory cover, as is any commercial use the machine was not sold for.
  • Cosmetic marks. Scratches, paint chips and scuffs acquired in use.

Modifications void factory powertrain coverage

This point deserves plain language, because a large part of the parts catalogue exists to change how these bikes make power.

Fitting an aftermarket controller, converting a 60V machine to 72V, installing a non-genuine battery pack, rewiring the loom or reflashing the controller map all take the powertrain outside the specification the factory warranted. Once any of that is done, factory coverage on the powertrain is void. In practice a claim on any component sharing that electrical system also becomes very hard to sustain, because the failure can no longer be separated from the change you made.

None of this is an argument against upgrading. It is a trade to make with your eyes open: an upgraded bike carries the upgrade supplier terms on those parts, not Talaria coverage. If you intend to keep the factory warranty intact for the first year, keep the powertrain standard for that year.

How to make a claim

  • Step 1. Email info@talariaebikechinasource.com with your order number, the model, the frame number and the delivery date.
  • Step 2. Describe the fault in detail: when it appeared, what the bike was doing, whether it is constant or intermittent, and any error codes displayed.
  • Step 3. Attach clear photographs, and video if the fault is something that can be seen or heard in operation.
  • Step 4. Tell us about any parts that are not standard, and any work carried out on the machine. Disclosing this at the start is faster than having it found later.
  • Step 5. Wait for authorization before dismantling anything or having repairs done elsewhere. Unauthorised repair work can end the claim.

Keeping your coverage intact

  • Charge with the charger supplied for the pack, on a sound mains supply.
  • Let a hot pack cool before charging, and avoid charging in freezing conditions.
  • Store the machine dry, at a moderate temperature, with the battery at a part charge rather than full or flat.
  • Wash with low pressure and never aim a pressure washer at bearings, seals, connectors or the battery compartment.
  • Follow the maintenance intervals in the manual and keep receipts and records.
  • Check and retorque fasteners after the first few rides and after any hard use.